Terms and conditions of website use

These Subscription Terms together with the Order Form entered into between the Parties (to the extent that an Order Form has been agreed) shall hereby be referred to as the "Agreement", and are entered into between Reg Metrics Ltd, a company incorporated and registered in England and Wales with company number 13617951 and registered address at 7 Bell Yard, London, England, WC2A 2JR (the "Supplier") and the user of the Services (the "Customer"). By purchasing, accessing, or using the Services, the Customer acknowledges that Customer has read and understood the terms of the Agreement and agrees to be bound by its terms and conditions. The following terms and conditions shall govern the provision and use of the Services.

1. Definitions and Interpretation

In addition to any terms defined in the Order Form, the following definitions and rules of interpretation apply to this Agreement:

“API” means any application programming interface(s) operated or used by the Supplier for provision of the Services to the Customer.

“App” means any authentication application software made available to the Customer by the Supplier and through which the Services are delivered.

“Authorised Users” means those employees and independent contractors of the Customer who are authorised by the Customer to use the Software under this Agreement.

“Business Day” means a day other than a Saturday, Sunday, or public holiday in England when banks in London are open for business.

“Confidential Information” means all confidential or proprietary information (however recorded or preserved) disclosed by one party or its employees, officers, subcontractors, representatives or advisers (together “Representatives”) to the other party and the other party’s Representatives, including the terms of this Agreement, the business, affairs, customers, clients, suppliers, plans, intentions, market opportunities, operations, processes, products, services, data, know-how, or trade secrets of the disclosing party, including anything specified as being Confidential Information in clauses 12.4 and 12.5.

“Customer Data” means any commercial or proprietary data which is uploaded or otherwise submitted to the Software directly by the Customer, its Authorised Users, or by the Supplier on the Customer's behalf, including any data submitted into the Software indirectly via any third party application used by the Customer.

“Derived Data” means any data which is derived from the Customer’s use of the Services or the processing by the Supplier of Customer Data, which shall include:

“Documentation” means those printed or online instructions, manuals, screens, and diagrams distributed or otherwise provided by the Supplier that pertain to the Software.

“Effective Date” means, unless otherwise specified, the date at which Customer has been provided with access to the Software.

“Excessive Use” means any usage that significantly exceeds the average usage of our customers or that places an undue burden on our infrastructure. This could include:

High resource consumption: Using the software in a way that requires significantly more computing power, memory, or bandwidth than typical users.
Abnormal activity: Engaging in activities that are unusual or inconsistent with normal usage patterns, such as creating an unusually large number of projects or accounts.
Violating terms of service: Using the software in a way that violates our terms of service or applicable laws and regulations.

"Fees" means the fees payable in consideration of the provision of the Services.

“Force Majeure Event” has the meaning set out in clause 16.3.

“Insolvency Event” means, with respect to a Party, (a) entering into a composition or arrangement with its creditors other than for the sole purpose of a solvent reconstruction; (b) an inability to pay its debts as they become due; (c) a person becoming entitled to appoint or appointing a receiver or an administrative receiver over that Party’s assets; (d) a creditor or encumbrancer attaches or takes possession of the whole or any part of that Party's assets which is not discharged within 14 days; or (e) any event occurs, or proceeding is taken, in any jurisdiction that has an effect equivalent or similar to any of the events mentioned in (a) to (d) above.

“Intellectual Property Rights” means patents, rights to inventions, copyright and neighbouring and related rights, trade marks, goodwill and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

"Normal Business Hours" means 9.00 am to 5.00 pm local UK time during a Business Day.

"Order Form" means a written request by the Customer (in terms agreed with the Supplier) for the provision by the Supplier of the Services in such form as the Supplier may require, which is executed by the Supplier and the Customer.

“Party” means a party to this Agreement, being either the Supplier or the Customer, and

“Parties” means both of them.

“Payment Method" means a current, valid, accepted method of payment, as may be updated from time to time by Supplier, and which may include payment via a third party payment processor.

"Services" means the provision by the Supplier of access to the Software to allow Authorised Users to access and use the Software on the Customer's behalf, and any Configuration Services or Professional Services to be provided under this Agreement (in each case as applicable and given the context in which the term "Services" is used).

“Software” means the Supplier's software application known as Reg Metrics (including any related API, App, or Website from time to time) to which the Customer will be granted remote access pursuant to the terms and conditions of this Agreement.

“Specification” means the functional specification for the Software as set out in the Documentation.

“Subscription Fees” means the subscription fees detailed in the Order Form payable by the Customer to the Supplier for use of the Software (as amended from time to time in accordance with the terms and conditions of this Agreement).

“Subscriber” means when you create a subscription to use our services and accept these terms, you become a subscriber. If you’re the subscriber, you’re the one responsible for paying for your subscription.

“Virus” means any thing or device (including any software, code, file or programme) which may: prevent, impair or otherwise adversely affect the operation of any computer software, hardware, network, data, or the user experience, including worms, Trojan horses, viruses and other similar things or devices.

“Website” means any website operated by Supplier through which the Software is delivered to or accessed by the Customer.

2. In this Agreement:

a) Clause, schedule and paragraph headings shall not affect the interpretation of this Agreement.

b) Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular;

c) A reference to writing or written includes e-mail;

d) References to clauses and schedules are to the clauses and schedules of this Agreement; references to paragraphs are to paragraphs of the relevant schedule to this Agreement;

e) Any words following the terms including, include, in particular for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

3. Access to the Software

3.1. Subject to the Customer paying the Subscription Fees and complying with the terms and conditions of this Agreement, the Supplier hereby grants to the Customer a non-exclusive, non-transferable, non-sublicensable right to permit the Authorised Users to use the Software during the Term.

3.2. The Customer shall not, and shall procure that the Authorised Users shall not, access, store, distribute or transmit any Viruses or any material during its use of the Software that is unlawful, harmful, infringing, offensive, discriminatory, or which facilitates illegal activity or depicts sexually explicit images or causes damage or injury to any person or property. The Supplier reserves the right, without liability or prejudice to its other rights to the Customer, to disable the Customer's and Authorised Users' access to any material that breaches the provisions of this clause 3.2.

3.3. Except as may be allowed by any applicable law which is incapable of exclusion by agreement between the parties, the Customer shall not, and shall not attempt to, copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Software in any form or media or by any means, or attempt to reverse compile, disassemble, reverse engineer or otherwise reduce to human- perceivable form all or any part of the Software (including its object code and source code).

3.4. The Customer shall not, and shall not attempt to:

3.4.1. Access all or any part of the Software in order to build a product or service which competes with the Software;
3.4.2. Make the Software or any of the Services available to any third party except to Authorised Users; or
3.4.3. Attempt to obtain, or assist any third party in obtaining, access to the Software, other than as provided under this clause 3.4.

3.5. The Customer shall use all reasonable endeavours to prevent any unauthorised access to, or use of, the Software and, in the event of any such unauthorised access or use, promptly notify the Supplier.

3.6. The Customer acknowledges and agrees that each Authorised User must keep a secure password for their use of the Software which must be kept confidential and secure against unauthorised access or use (including by any other Authorised User).

4. Subscription Fees and Authorised Users

4.1. The Subscription Fees are linked to the number of Authorised Users using the Software, which is subject to the Authorised User Limit. Where the Authorised User Limit is exceeded, additional Fees shall be payable and will be backdated from the date of the Authorised User Limit being exceeded to the then-current date. The Customer acknowledges and agrees that the Supplier will monitor the Customer's use of the Software for compliance with the Authorised User Limit.

5. Pricing

5.1. Unless you’re in a free trial or other offer period, you’ll need to pay for a subscription based on the pricing of your selected plan. The pricing details and other terms of your subscription are explained when you select your plan.

5.2. Trial subscriptions: If you choose to continue using our services after the conclusion of a free trial period, you’ll be billed when you add your billing details into our services. If you choose not to continue using our services following a trial, you may delete your account.

5.3. Pricing plans: Your use of our services generally requires you to pay a monthly subscription fee based on your subscription type (the subscription fee). The pricing plan consists of the subscription and subscription fees we offered you, including invoicing, payment, auto-renewal and cancellation terms. The pricing plan may vary by region and includes information set out in the offer details and pricing page. We may update or amend the pricing plan from time to time. The terms of the pricing plan form part of these terms. As with any other changes to our terms, changes to the pricing plan won’t apply retrospectively and, if we make changes and you’re a subscriber, we’ll make every effort to inform you of any such changes.Depending on your region, subscription fees may be inclusive or exclusive of transactional taxes where relevant (e.g. VAT), as reflected in the pricing plan.

5.4. Taxes for your use of our services: You are responsible for paying all other external fees and taxes associated with your use of our services wherever levied. Your responsibility includes withholding tax if it applies, unless we already process that withholding tax. We may collect geographical location information to determine your location, which may be used for tax purposes. This means location information you give us must be accurate for tax residency purposes.

5.5. Additional services: You may be able to take advantage of additional services that the Supplier offers. These might incur additional fees that we will inform you of when you sign up for those services.

5.6. Timely payments: In order to continue accessing our services, you need to make timely payments based on the pricing plan you selected. To avoid delayed or missed payments, please make sure we have accurate payment information. If we don’t receive timely payments, we may suspend access to your subscription until the payment is made.

6. Supplier’s Obligations

6.1. The Supplier shall (a) provide the Services to the Customer on and subject to the terms and conditions of this Agreement; and (b) use commercially reasonable endeavours to ensure that the Software conforms to the Specification.

6.2. Notwithstanding clause 7.1, the Customer acknowledges that the Software may evolve over time and that functionality may be added or removed from time to time.

6.3. The Supplier does not warrant that the Customer's use of the Software will be uninterrupted or error-free, or that the Software and/or the information or results obtained by the Customer through its use of the Software will meet the Customer's requirements. The Supplier is not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of Customer Data over communications networks and facilities, including the internet, and the Customer acknowledges that the Software may be subject to limitations, delays, and other problems inherent in the use of such communications facilities.

6.4. The Supplier shall not be liable for any breach of its obligation under clause 4.1(b) to the extent any non-conformance with the Specification is caused by the Customer's use of the Software contrary to the Supplier’s instructions, or modification or alteration of the Software by any party other than the Supplier or the Supplier’s duly authorised contractors or agents.

6.5. If the Software does not conform materially with the Specification, Supplier will, at its expense, use reasonable commercial endeavours to correct any such non-conformance promptly, or provide the Customer with an alternative means of accomplishing the expected result or function stipulated in the Specification. Such correction or substitution constitutes the Customer's sole and exclusive remedy for such non-conformance.

6.6. The Supplier may process the Customer's personal data in the performance of its obligations under this Agreement. Any such processing will be carried out in accordance with the Supplier's Privacy Policy.

6.7. This Agreement shall not prevent Supplier from entering into similar agreements with third parties, or from independently developing, using, selling, or licensing documentation, products and/or services which are similar to those provided under this Agreement.

7. Customer’s Obligations

7.1. The Customer shall cooperate with the Supplier in all respects in relation to this Agreement, including granting to the Supplier all necessary access to information and Customer Data as may be required by the Supplier from time to time to fulfil its obligations under this Agreement, including granting to the Supplier full and unrestricted access to the Customer’s account in order for the Supplier to provide support for, or to fix any errors in, the Software.

7.2. The Customer shall be responsible for setting the access rights for each of its Authorised Users and shall ensure that all Authorised Users' use of the Software is strictly in accordance with the terms and conditions of this Agreement. The Customer shall be responsible for any Authorised User's breach of this Agreement.

7.3. The Customer shall be solely responsible for procuring and maintaining all network connections and telecommunications links from its systems to the Supplier’s data centres.

7.4. The Customer shall comply with all applicable laws and regulations in the exercise of its rights and the performance of its obligations pursuant to this Agreement.

8. Suspension of Service and Fair Use

8.1. The Supplier will monitor user activity and may suspend the access to or use of the Software by the Customer and any or all of the Authorised Users if the Supplier determines or reasonably suspects that use of the Services:

8.1.1. Is in breach of the terms under this policy or applicable laws and regulations;

8.1.2. If your usage is deemed excessive, where excessive use of our software services significantly exceeds the average usage of our customers or that places an undue burden on our infrastructure, we may take steps to limit or terminate your access to the software. Excessive use could include:

High resource consumption: Using the software in a way that requires significantly more computing power, memory, or bandwidth than typical users.
Abnormal activity: Engaging in activities that are unusual or inconsistent with normal usage patterns, such as creating an unusually large number of projects or accounts.

8.1.3 If a user's activities place an undue burden on the Supplier’s servers or infrastructure, such as through excessive use of CPU, memory, or bandwidth, the Supplier may limit or terminate access to the Service;

8.1.4. Users may not use the Service for any unlawful or unauthorised purpose, including but not limited to:

Creating multiple accounts or projects using automated means (e.g., bots or scripts).
Engaging in activities that may harm or disrupt the Service or the Supplier's systems.
Violating any applicable laws, regulations, or third-party rights.

8.1.5. Poses a security risk;

8.1.6. Is adversely impacting or may adversely impact (as appropriate) the Services or any service provided by the Supplier to a third party;

8.1.7. Where it is in the legitimate interests of the Supplier to do so, including where there is a reasonable risk that the Customer may default in the payment of the Subscription Fees, and the Supplier shall use its reasonable endeavours to notify the affected Authorised Users before the suspension takes effect and as soon as reasonably practicable thereafter, and may use any reasonable means to do so. Access shall only be reinstated once the Supplier is reasonably satisfied that the aforementioned suspension events have been suitably resolved.

8.2. Where the Supplier suspends access to or use of the Software under clause 9.1, the Customer remains responsible for all Subscription Fees.

9. Customer Data and Derived Data

9.1. The Customer shall own all right, title and interest in and to all the Customer Data and shall have sole responsibility for the legality, reliability, integrity, accuracy, and quality of the Customer Data.

9.2. The Customer warrants and represents that it has the authority, including all necessary rights, licences, and permissions, to upload and use, and to permit the Supplier to use, the Customer Data in accordance with this Agreement.

9.3. The Customer hereby grants to the Supplier a worldwide, non-exclusive, irrevocable, royalty free licence during the Term to use the Customer Data for the purpose of providing the Services.

9.4. The Customer acknowledges that the Supplier may use the Customer Data to improve the performance and functionality of the Software to develop improvements, updates, upgrades, modifications, or derivative works thereof which shall constitute Improvements (as defined in clause 12.2).

9.5. The Supplier may track and analyse the Customer’s and its Authorised Users' use of the Software for the purposes of security and to help the Supplier improve the Services, including the Software.

9.6. The Customer shall indemnify and hold harmless the Supplier from and against all losses, damages, liabilities and claims, arising from or in relation to any third party claim that the processing and use of the Customer Data in accordance with this Agreement infringes or misappropriates any third party Intellectual Property Rights or breaches Data Protection Legislation.

10. Fees and Payment

10.1. Unless otherwise agreed in writing, the Customer shall pay the Fees at the time of ordering in accordance with this clause 10 without set-off in respect of any liability of the Supplier.

10.2. If the Supplier has not received payment by the due date, and without prejudice to any other rights and remedies of the Supplier, the Supplier may, without liability: (i) disable the Customer's and all Authorised Users’ access to all or part of the Software until the invoice(s) concerned are paid in full; and/or (ii) charge the Customer interest on a daily basis on any overdue amounts at an annual rate equal to 5% above the Bank of England’s base rate, commencing on the due date and continuing until fully paid, whether before or after judgment.

10.3. Fees are payable in the currency detailed in the subscription form and are non-cancellable and non-refundable. Fees are stated exclusive of value added or other applicable sales tax, which shall be added to the Supplier’s invoice(s) at the appropriate rate where relevant.

10.4. To use the Services, the Customer must provide one or more Payment Method with the Customer authorises the Supplier to charge in accordance with this Agreement. The Supplier may refuse to grant access to the Software and or Services if any payment is not successfully settled due to expiration, insufficient funds or otherwise. For some Payment Methods the issuer may charge certain fees, such as foreign transaction fees or other fees relating to the processing of the Payment Method, which shall be due and payable by the Customer. Customer may have to accept the terms and conditions of the issuer of the Payment Method, or the third party payment processor used by Customer to make the relevant payment.

10.5. The Customer shall make all payments under this Agreement without withholding or deduction of, or in respect of, any and all taxes, unless required by law. If any such withholding or deduction is required, the Customer shall, when making the payment to which the withholding or deduction relates, pay to the Supplier such additional amount as will ensure that the Supplier receives the same total amount that it would have received if no such withholding or deduction had been required.

10.6. The Supplier shall be entitled to increase the Fees at the start of each Renewal Term sixty (60) days' prior written notice to the Customer.

11. Intellectual Property Rights

11.1. All Intellectual Property Rights in and to the Software and Services, shall belong to and remain vested in (or automatically upon creation shall vest in), the Supplier. Except for the licence granted to the Customer in clause 4.1, nothing in this Agreement grants to the Customer any rights to or in any Intellectual Property Rights in the Software or the Services.

11.2. Without prejudice to clause 4.4 or clause 12.1, to the extent that the Customer’s or any Authorised User’s use of the Software results in any modifications, adaptations, developments, or any derivative works of or to the Software or the Services (“Improvements”), any and all Intellectual Property Rights in and to such Improvements shall immediately vest in and be owned by the Supplier.

11.3. The Supplier makes no representation or warranty as to the validity or enforceability of the Intellectual Property Rights in the Software.

11.4. The Supplier shall defend the Customer against any third party claim that the use of the Software in accordance with this Agreement infringes any third party Intellectual Property Right in the United Kingdom and shall indemnify Customer for and against any amounts awarded against the Customer in judgment or settlement of such claims, provided that (i) the Supplier is given prompt notice of such claim; (ii) the Customer provides reasonable co-operation to the Supplier in the defence and settlement of such claim, at the Supplier’s expense; (iii) the Supplier is given sole authority to defend or settle the claim; and (iv) the Customer makes no admission of liability or fault itself or on behalf of the Supplier.

11.5. In the defence or settlement of any claim pursuant to clause 9.4 above, the Supplier may at its sole option and expense either: (i) procure for the Customer the right to continue using the Software in the manner contemplated by this Agreement; (ii) replace or modify the Software so that it becomes non-infringing; or (iii) terminate this Agreement immediately by providing written notice to the Customer, without liability to the Customer.

11.6. The Supplier shall not in any circumstances have any liability (including in respect of the indemnity provided under clause 9.4) if the alleged infringement is based on: (i) modification of the Software by anyone other than the Supplier; or (ii) the Customer’s or any Authorised User’s use of the Software otherwise than in accordance with this Agreement or in a manner contrary to the instructions given to the Customer by the Supplier; or (iii) the Customer’s or ay Authorised User’s use of the Software after notice of the alleged or actual infringement from the Supplier or any appropriate authority; or (iv) use or combination of the Software with any other software or hardware, in circumstances where, but for such combination, no infringement would have occurred.

11.7. The Customer shall defend the Supplier against all or any costs, claims, damages or expenses incurred by the Supplier in respect of any third party claim relating to the Customer’s or any Authorised User’s use of the Software otherwise than in accordance with this Agreement, provided that (i) the Customer is given prompt notice of such claim; (ii) the Supplier provides reasonable co-operation to the Customer in the defence and settlement of such claim, at the Customer’s expense; and (iii) the Customer is given sole authority to defend or settle the claim; and (iv) the Supplier makes no admission of liability or fault itself or on behalf of the Customer.

12. Confidential Information

12.1. Each Party agrees to keep confidential and not use for any purpose other than the performance of its obligations under this Agreement, all Confidential Information of the other Party.

12.2. Each Party will only disclose or reveal any of the other Party’s Confidential Information disclosed to it to: (i) those of its personnel who are required in the course of their duties to receive it for the purpose for which it is supplied (provided that each Party shall ensure that any such personnel to whom it discloses the other Party's Confidential Information comply with this clause 12.2); and (ii) any court, governmental or administrative authority competent to require the same, or as required by any applicable law, regulation, or governmental or regulatory body which is lawfully entitled to require the disclosure (and in each such case, the Party shall, if legally permissible, notify the other Party of the requirement as soon as reasonably practicable and use commercially reasonable endeavours to discuss with the other Party and agree any possible limitations or restrictions on disclosure in advance to the extent permitted by law).

12.3. The provisions of clauses 13.1 and 13.2 shall not apply to information that: (i) is or becomes generally available in the public domain otherwise than arising in connection with a breach of this clause by the recipient; (ii) is lawfully in the recipient's possession free of any restrictions as to its use or disclosure at the time of disclosure by the disclosing Party; (iii) is lawfully acquired from an independent third party who did not itself obtain it under an obligation of confidentiality; or (iv) is independently developed without access or reference to any information disclosed by the disclosing Party.

12.4. The Customer acknowledges that the Software, including the way in which data, information, works and materials are visualised when using, or are otherwise presented by, the Software and the results of any performance tests of the Software, constitute the Supplier's Confidential Information.

12.5. The provisions of this clause 12.5 shall survive termination or expiry of this agreement, however arising.

13. Limitation of Liability

13.1. This clause 13 sets out the entire financial liability of the Supplier to the Customer arising under or in connection with this Agreement, including in respect of any use made by the Customer or its Authorised Users of the Software and the Services.

13.2. Except as expressly and specifically provided in this Agreement, the Customer assumes sole responsibility for any information or results obtained by Authorised Users from use of the Software, and for conclusions drawn from such use. The Supplier shall have no liability for any damage caused by errors or omissions in any information or data, or any actions taken by the Supplier at the Customer's direction. No other party is entitled to rely on the output, information or results produced by the Customer through its use of the Software for any purpose whatsoever.

13.3. Except as expressly and specifically provided in this Agreement, all warranties, representations, conditions, and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from this Agreement. The Customer acknowledges that the Software, the Services, and any information provided by or on behalf of the Supplier are provided to the Customer on an "as is" basis.

13.4. Nothing in this Agreement excludes either party’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation or for any liabilities that cannot be excluded under applicable law.

13.5. Subject to clause 13.4, the Supplier shall not be liable for any consequential, indirect, special, incidental, punitive or exemplary damages, whether foreseeable or unforeseeable, including loss of profit, loss of business, loss of goodwill, loss of or corruption of data, loss caused or contributed to by any agent or Representative of the Customer, loss caused as a result of the Software being unavailable as a result of planned downtime for the Software, as notified to the Customer from time to time, loss arising from any failure of the Customer’s infrastructure and/or utilities, loss caused as a result of the Software being unavailable due to a Force Majeure Event, or loss caused by the failure or delay of any third party application or service or network.

13.6. Subject to the other provisions of this clause 13, the Supplier’s entire, aggregate liability to the Customer whether in contract, tort (including negligence), for breach of statutory duty or otherwise arising out of or relating to this Agreement shall be limited to the greater of: (i) the total Fees paid by the Customer during the twelve (12) months immediately preceding the date on which the claim arose, and (ii) £5,000.00.

14. Audit

14.1 The Supplier is entitled on reasonable notice from time to time to require the Customer to permit or procure the permission for a duly authorised employee, agent or representative of the Supplier to audit the use of the Software, and to assess compliance with this Agreement, including for this purpose to access premises and systems, and to take copies of records.

15. Term and Termination

15.1. This Agreement shall commence on the Effective Date and continue for the Term, unless terminated in accordance with this clause 15 or any additional termination provisions specified in the Order Form.

15.2. If the Customer wishes to terminate this Agreement during a Renewal Term (or fails to give the requisite termination notice to the Supplier prior to the start of a new Renewal Term), the Fees due for the remainder of that Renewal Term shall become immediately due and payable to the Supplier within thirty (30) Business Days.

15.3. Without affecting any other right or remedy available to it, either Party may terminate this Agreement with immediate effect by giving written notice to the other Party if: (i) the other Party fails to pay any amount due under this Agreement on the due date for payment and remains in default not less than ten (10) Business Days after being notified in writing to make such payment; or (ii) if the other Party commits a material breach of any terms of this Agreement, which breach is irremediable or (if such breach is remediable) fails to remedy that breach within ten (10) Business Days after being notified in writing to do so; or (iii) the other Party suspends, ceases, or threatens to suspend or cease carrying on its business or a substantial part thereof, or suffers an Insolvency Event.

15.4. On termination of this Agreement for any reason (a) all licences granted under this Agreement shall immediately terminate; (b) all Fees which are outstanding on the date of termination shall become immediately due and payable; (c) subject to the terms and conditions of this Agreement, each Party shall return or destroy and make no further use of any Confidential Information, equipment, property and other items (and all copies of them) belonging to the other party; and (d) any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of this Agreement which existed at or before the date of termination shall not be affected or prejudiced.

16. General

16.1. Entire agreement. This Agreement constitutes the entire agreement between the Parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations, and understandings between them, whether written or oral, relating to its subject matter.

16.2. Assignment. The Customer shall not assign, transfer, charge, sub-contract, or deal in any other manner with all or any of its rights or obligations under this Agreement without the prior written consent of the Supplier. The Supplier may at any time assign, transfer, charge, sub-contract, or deal in any other manner with all or any of its rights or obligations under this Agreement without requiring any additional consent from the Customer.

16.3. Force Majeure. Neither Party is responsible for failing to fulfil its obligations (other than its payment obligations) under this Agreement due to causes beyond its reasonable control that directly or indirectly delay or prevent timely performance (“Force Majeure Event”). Any dates or times by which each Party is required to render performance under this Agreement shall be postponed automatically to the extent that the Party is delayed or prevented from meeting them by a Force Majeure Event. If the Force Majeure Event prevents, hinders, or delays the affected Party’s performance of its obligations for a continuous period of more than 30 days, the affected Party may terminate this Agreement by giving 30 days’ written notice to the other Party.

Notices. Any notice to be given under this Agreement shall be in writing and delivered by hand (delivery by courier shall be regarded as delivery by hand) or recorded delivery (or in the case of overseas post, by airmail) only to the Party concerned at the relevant address shown at the top of this Agreement (or such other address as may be notified by a Party to the other from time to time) and shall take effect: (a) if delivered by hand, at the time of delivery; (b) if delivered by recorded delivery, at the expiry of two (2) Business Days after the time of posting; or (c) if delivered by airmail, at the expiration of seven (7) Business Days after the time of posting.

17 Notices

17.1 Any notice to be given under this Agreement shall be in writing and delivered by hand (delivery by courier shall be regarded as delivery by hand) or recorded delivery (or in the case of overseas post, by airmail) only to the Party concerned at the relevant address shown at the top of this Agreement (or such other address as may be notified by a Party to the other from time to time) and shall take effect: (a) if delivered by hand, at the time of delivery; (b) if delivered by recorded delivery, at the expiry of two (2) Business Days after the time of posting; or (c) if delivered by airmail, at the expiration of seven (7) Business Days after the time of posting.

18. Variation. No variation of this Agreement shall be effective unless it is in writing and signed by the parties (or their authorised Representatives).

19. Waiver. No failure or delay by a Party to exercise any right or remedy provided under this Agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

20. Severance. If any provision or part-provision of this Agreement is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this Agreement.

21. Relationship. The relationship between the Parties is that of independent contractors and nothing in this Agreement shall be construed to create a partnership, joint venture, or agency relationship between the Parties, nor authorise any Party to make or enter into any commitments for or on behalf of the other Party. Each Party confirms it is acting on its own behalf and not for the benefit of any other person. The Parties acknowledge that the arrangements between them are non-exclusive. Nothing contained in this Agreement shall prohibit either of the Parties from conducting business activities with other third parties.

22. Third party rights. A person who is not a Party to this Agreement shall not have any right to enforce any term of this Agreement under the Contracts (Rights of Third Parties) Act 1999.

23. Counterparts. This Agreement may be executed in any number of counterparts, each of which when executed shall constitute a duplicate original, but all the counterparts shall together constitute the one agreement.

24. Dispute resolution

In the first instance, most of your concerns can be resolved quickly and to everyone’s satisfaction by contacting our support team. However, if you initiate a dispute, the following will take place:

24.1. Dispute Amount: A customer cannot dispute an amount greater than the original payment. If discounts or promo codes were applied, the customer can only dispute the final amount they paid after the discount.

24.2. When an account owner contacts their bank to dispute or contest a payment, the process may vary slightly across different card network providers.

24.3. Should you dispute a charge to your account, the process will be facilitated by Stripe (the platform payment software provider) who do not have influence over the outcome, which is at the sole discretion of your bank. The following steps will be taken by Stripe to resolve the dispute:

Notification of the dispute will be sent to RegMetrics with particulars of the claim and reasoning for the dispute;
The disputed amount, plus a dispute fee, will be debited from RegMetrics’ Stripe account and held aside pending resolution of the dispute;
Each party will be required to submit their evidence to substantiate their claim in order to resolve the dispute.

24.4. Should an amicable resolution be agreed offline from the above Stripe process, the customer will be required to withdraw their dispute from the Stripe platform and may be required to request their bank provide a withdrawal letter to submit on the Stripe platform, as evidence of dispute resolution.

25. Governing Law and Jurisdiction. This Agreement, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by, and construed in accordance with, the law of England and Wales. Each Party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this Agreement, its subject matter or formation.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.